1

I’ve attached a before and after photo of what our fuse box now looks like after it was worked on for a broken fan 17 months ago. What they did was unsafe and dangerous. I wish they would have told us this is what they were going to do to our car because we would have said NO ABSOLUTELY NOT!!! You should never bypass a fuse with a wire. This caused more damaged to the fuse box and we have more serious issue now. We trusted their work and never checked it until now because of a serious car accident this almost caused by the electrical shutting down while I was driving with my kids in the car. I’ve never seen this done to a car before to fix a broken fan.

Hi Eva, Thank you for reaching out and sharing your concerns. We take safety very seriously, and I’m truly sorry that you feel this way about our work. After reviewing the photo, we noticed that the wire in question doesn’t appear damaged, which is unusual given the surrounding melted components. In cases of high heat or electrical stress, all parts of the repair, including any wiring, would typically show signs of wear or damage. This suggests that the wire may not have been part of our original repair. We documented all work details on your invoice, including that this was a temporary ‘get-by’ repair, due to budget limitations. At the time, we discussed options and made adjustments to stay within your available funds while providing a safe, functional solution using a fusible link as a safeguard. Fusible links are designed to melt when overheating occurs, protecting the system. Please feel free to contact us directly to discuss this further. Our goal is to ensure you and your family feel safe and secure in your vehicle, and we're here to help however we can. Thank you, The team @ Halsey's

- Halsey's Auto Center
5

Superb auto service after a persistent engine issue was fixed... Communication was excellent as they gave frequent updates. 5 stars!

5

They are the most professional and friendliness Auto service shop. A well knowned and operated business. Everyone is extremely helpful and knowledgeable. When your vehicle is repaired by them you will experienced the best service in Santa Clarita. Great service and epic quality work. Great Great place to take your vehicle.

5

Great customer service their service director, Alan. I brought my car in for maintenance and all my questions and concerns were patiently answered. I had to bring my car in again some time later for something else that popped up and Alan put someone on it right away. Now I won’t go anywhere else but here at Halsey’s.

5

Alan was great! My car broke down and he was super nice about it! I didn’t end up getting it fixed (car was old and broken down), but I 100% recommend based on customer service alone

5

Dennis was awesome and actually called me twice after service to see how everything is. Prices are great, and all mechanics are professional.

5

I continue to be a regular customer. Exceptional. Work is done timely and high quality.

5

Attentive service advisor kept me well informed regarding status during the process. Price was as quoted with no surprises. Thanks for the great service!

1

Crooks! Watch out for these guys!

Ronnie, I am sorry you did not have a good experience! I would hope you would have tried to discuss with us what happened and what made you unhappy. I am looking through our records and I do not see you in our system. If you could take a minute to talk to us so that I may rectify the situation that made you upset, unfortunately if we do not know, we cannot help. Of course if we at least know then we can better ourselves to make sure this doesn't happen again. I look forward to speaking with you Thank you John

- Halsey's Auto Center
5

Excellent customer service, personable and affordable. I didn’t feel talked down to which has been my typical experience at auto body shops. I was very grateful they walked me through every step of the process and was very pleased with the result.

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